The Banking and Strategy Initiative

Chillin' out till it needs to be funded

A resolution that paints dissolution of service

Dear Mr. Mittal,

Reference Number : 310120091501

We refer to your secured message dated 30 January 2009 regarding
transactions on your credit card.

The transaction of INR 2034.00 with the merchant PLANET M RETAIL LIMITE
BNG was debited to your Credit Card account on 20 January 2009.

As per the normal process followed by banks, if the merchant does not
submit the charge slip or acknowledgement to the bank within 30 days
from the date of transaction, the transaction will automatically drop
from the system.

If the transaction is billed to your credit card account, we request you
to send us a signed credit card dispute form mentioning the transaction.

The dispute form can be downloaded from the below link:

http://www.hsbc.co.in/1/2/miscellaneous/application-forms#cc

The dispute forms can be sent to us using any of the options below:

� Email a scanned copy of the completed form to info@hsbc.co.in
mentioning your reference number 1100168.
� Fax to 044-42100964
� Send to the addressed mentioned below:

Hongkong and Shanghai Banking Corporation Ltd.
Credit Card Division
Dispute Desk
PO BOX 5080
Chennai 600 028

On receipt of your form, a dispute will be initiated with the member
bank the resolution will take 30 – 45 days.

Please feel free to write to us if you require further clarification.

Yours sincerely,

Darakhshan Reyaz
Customer Service Executive
Hong Kong and Shanghai Banking Corporation Limited

One comment on “A resolution that paints dissolution of service

  1. zyakaira
    February 9, 2009

    it used to be that for such amounts they would trust the customer and it was almost a perfect system, unfortunately when in crisis, dice the facts and live with sideshows and slime seems to be the standard response over the last 5 years at HSBC India. It’s a shame but I used to like that bank. I used to think that ws one place that did not need to be taught strategy. Now they want to make sure nothing works. I might as well be living on the south pole for the access they give because of their fractures and troubled digestion.

    Like

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This entry was posted on February 9, 2006 by in Financial Markets and tagged , , .

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