The Banking and Strategy Initiative

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Outsourcing – Financial Services

2 comments on “Outsourcing – Financial Services

  1. zyakaira
    December 16, 2008

    I agree with some of your observations. However, let me present the entire recommendation set and then see if you need anything more:

    a. Consolidation: A lot more captives who have been in the market would reach a deal price targeted by cash rich outsourcers. However, I am still a votary of Captives so I lean towards more of the joint investment captives. After all, if these were efficient and good sources of Cash for a sale you can do better in a multi-step sale so some will definitely hang on to a part of their investment in the captive for a “better tomorrow”

    b. People Sensitive Processes may not be Offshored: I see a lot of positive noise for Obama and he is likely to use the “long winter” till mid 2010 to bring in the tax benefits for the mid market companies looking for cost savings. A couple of HRO deals have already gone back and this may set a precedent ( It happened after the Halifax – Bank of Scotland merger as well ) for some more to take preventive proclamations to avoid outsourcing of visible departments.

    c. IT Budgets will ensure that the downturn leads to more applications and RIM outsourcing as possible ( No servers, but no IT departments onsite please – it’s too expensive)

    d. Financial Services space seems to have left the discussion table on Outsourcing topics, but this is likely to remain a mirage for Outsourcing baiters as Financial Services Companies still have stable outsourcing models ( Captive, third party, challenger, Virtual Captives) No additional business is likely to go back from already outsourced projects, processes or departments

    e. Axon deal will set a precedent for further “upcountry” and “upsizing” moves but only for pioneers like HCL and maybe Infosys

    f. Vendor Map – IBM and Accenture will continue to do well with existing business but vanilla outsourcing is likely to remain the flavour for most companies and thus there will unlikely be any significant evolution in the vendor map this year with outsourcers continuing focus on keeping it private and uninviting transformation or other “experiments”, Ys that would enable pure scale plays. So will platforms. However, new platforms are unlikely to make any headway and the IT BPO combinations would stay with players with an established product and no need to price it to 90%

    g. (And unfortunately the toughest one) Sales and Marketing budgets of Outsourcing vendors are unlikely to see many dollars in 2009. Thus, overall buyers would have to depend on what they already know from the public space to make their decisions. This will thus continue to have repercussions on the no. of deals that are seen as successful in execution.

    h. I am afraid I can’t see how retail and logistics will convert their plans for cost savings from Offshore this year unless they are already planned and ready with the processes and the platforms that will move.

    i. Entertainment outsourcing is likely to come out strong with maybe even a ten-fold increase ( on the current small base) within the year.

    j. Process standardisation drives at Fortune 100 companies are likely to stay away from the limelight and unavailable for vendor participation.

    Best Regards


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